Which step covers communicating and training users to set end-user expectations?

Which step covers communicating and training users to set end-user expectations?

• A. Get a Sponsor
• B. Communicate and Train Users - to set end-users expectation
• C. Collect Input
• D. Deploy

Answer: (B)

Communicating and training users to set end-user expectations centers on change management and getting people ready to adopt the new solution. This step makes explicit what will change, how it will affect daily work, when the changes will happen, and what support will be available. By delivering clear messages and practical training, you align what users expect with what will be delivered, reducing confusion and resistance during rollout and speeding adoption. Practical activities include creating a communications plan, conducting training sessions or producing tutorials, providing job aids, and setting up a support channel for post-go-live questions. While securing sponsorship, collecting input, and deploying are all important, only this step directly focuses on informing users and building their readiness to use the new system.

Communicating and training users to set end-user expectations centers on change management and getting people ready to adopt the new solution. This step makes explicit what will change, how it will affect daily work, when the changes will happen, and what support will be available. By delivering clear messages and practical training, you align what users expect with what will be delivered, reducing confusion and resistance during rollout and speeding adoption. Practical activities include creating a communications plan, conducting training sessions or producing tutorials, providing job aids, and setting up a support channel for post-go-live questions. While securing sponsorship, collecting input, and deploying are all important, only this step directly focuses on informing users and building their readiness to use the new system.